Healthcare
Excellence
From reception to discharge, deliver compassionate care and exceptional patient experiences at every touchpoint.
Every Patient.
Every Touchpoint.
Metrikly transforms healthcare operations by monitoring every patient interaction, from appointment scheduling to discharge, ensuring excellence throughout the care journey.
Patient Experience Metrics
- Satisfaction surveys after consultations
- Net Promoter Score (NPS)
- Touchpoint evaluations (reception, labs, discharge)
Operational & SLA Monitoring
- Wait times for appointments & tests
- Appointment accessibility tracking
- Service standardization
- Discharge efficiency & SLA adherence
Performance Dashboards
- By department (ER, labs, surgery)
- By branch / clinic location
- By staff group (physicians, nurses, admin)
- Leaderboards for high performers
Real-Time Insights.
Actionable Intelligence.
Monitor patient satisfaction and team performance across all departments with comprehensive dashboards and leaderboards.
CSI by Department
Staff Leaderboard
Automated. Intelligent.
Multi-Channel.
Metrikly uses artificial intelligence to automatically collect patient feedback through multiple channels, without human intervention or coercion.
Patient App
Patients and companions can provide feedback naturally through our intuitive app, without feeling pressured or coerced. Capture authentic experiences in real-time.
- Non-intrusive feedback collection
- Available in waiting rooms & during care
- Multiple language support
AI Call Center
Our AI agents automatically contact patients through their preferred channels to gather comprehensive feedback, with zero human intervention required.
- Intelligent conversation flow
- Natural language understanding
- Sentiment analysis & escalation
Multi-Channel Contact Strategy
AI agents reach patients through multiple touchpoints to ensure comprehensive feedback collection.
Voice Calls
Natural AI conversations via phone
SMS
Text message surveys & follow-ups
Detailed feedback forms & surveys
Conversational chat interactions
Wait Times
Track patient wait times at every stage of their care journey.
- Appointment scheduling – Time to secure visit
- Check-in to consultation – Lobby wait time
- Test results delivery – Lab turnaround
SLA Adherence
Create and track measurable service commitments.
- Appointment within X days – Accessibility promise
- Test results in 24 hours – Lab commitment
- Discharge efficiency – Reduce unnecessary delays
Service Standardization
Ensure consistent quality across all treatments and locations.
- Recurrent treatments – Checkups, therapies, protocols
- Quality benchmarks – Maintain high care standards
- Cross-location consistency – Unified patient experience
Real-Time Action & Improvement
Instant alerts and proactive case management.
- Immediate alerts – Notify managers of issues
- Case management – Track concerns until resolved
- Celebrate & correct – Highlight excellence, fix gaps
From Admission to Recovery
Metrikly tracks the complete patient journey, turning every interaction into an opportunity for excellence.
Track Experience
Monitor patient satisfaction across all touchpoints and departments.
Compare Performance
Analyze departments, locations, and staff with detailed dashboards.
Act Immediately
Receive alerts and resolve issues before they impact care quality.
Improve Outcomes
Turn insights into better patient care and operational excellence.
Ready to Transform
Patient Experience?
See how Metrikly helps hospitals and clinics deliver exceptional care, improve satisfaction scores, and enhance operational efficiency.
Request Demo